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Accountants / Lawyers Do yourself a Favor - What do Your Customers Want?

Author: Philip Lye

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Accountants / Lawyers Do yourself a Favor - What do Your Customers Want?
by Philip Lye
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In my day to day practice in assisting small business I often come across customers looking for a 'good' accountant or a 'good lawyer'. As an accountant myself the common thread for a 'good acountant or good lawyer' seems to be 'I want someone who can explain things in plain english without the jargon'. This simplicity of service and communications can grow your business and ensure that you never need to look for more work! And the sad fact is that there are many practioners that just don't deliver.

So what makes a 'good accountant or good lawyer'?

People from all walks of life are looking for someone they can trust with their hard earnt money and that gives advice that can be understood. They aren't interested in Part IVA, debt defeasance, estopel and other industry terms or jargon and they are willing to pay for your common sense understandable services.

From Professionals to Blue Collar Workers it is a common question that I am asked 'Where can I go for common sense advice, where can I go and who can I trust?

Sadly, even amongst the largest service firms to the private practitioner there appears to be a dearth of pratical practitioners.

Where are they you ask? Where indeed!

The sad fact is that many hide behind their memberships and qualifications. Before you think this is all esoteric may I remind you that I am a qualified accountant and a beleiver in the profession having worked in banking, finance and commerce for 20 years before strategic human resource management advising.

Here are some points to ponder and ask yourself if you are in the accounting or professional field ?

1. What do my customers really want? - In my experience, most customers want reassurance, want to be listened to and feel that you are there to help them and they will pay for this service.

2. Do you care? - you show you care by how you resond to their questions and to how you remember even the small things that are important to them.

3. Do you give them time? - we are all working at a hectic pace today, however customers want your time and will pay for it.

4. Do you follow up with them? - I recently engaged a firm of lawyers for a customer of mine. The customer rang me after seeing the lawyer and said how impressed they were. Why? - they hadn't seen the principal (this firm had 30 partners), however the principal had rung the next day to see whether they were being looked after. The firm now has a client for life.

5. Be practical - send a card, ring occasionally and factor this in to your pricing.

In a world of rapid change the one thing that people appreciate is the personal touch. Your business, accounting, law or other services business can be exciting, inspiring and profitable.

Its' really not that hard - it just takes some effort, kindness and a customer focussed outlook.

You can build your practice and enjoy the journey and the fruits of your labor. The choice is mine, the choice is yours.

For other helpful articles to help your business visit www.biz-momentum.com

Keywords: accountants lawyers customers jargon commonsense

About the Author
Philip Lye, Brisbane
phil@biz-momentum.com
Learn more about accountants lawyers customers jargon
Philip Lye is Director of Biz Momentum Pty Ltd. He works with small to medium businesses to help them cut through the maze of people matters. Clients get specific actionable strategies to protect their business interests. For more information on Philip, visit www.biz-momentum.com and subscribe to his free monthly e-zine.

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1 Overlooked Key to Small Business Success

Author: Amy Andrews

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1 Overlooked Key to Small Business Success
by Amy Andrews
Send Feedback to Amy Andrews
More Details about virtual assistant here.

Feature Articles How to achieve financial freedom with your ho... Home Business Advertising Is Not An Expense... Revolutionary MicroPad properties hit Leeds... Brainstorming ... Making Your Brain Give You... Methods of Generating New Ideas for Entrepren... Can YOU Really Make Money From Blogging?... Secrets Of The SUPER Super Affiliates... Amazing Secrets Of A Traffic Generation MASTE... Click here for more >> Subscribe for Free 1ChapterFree Business Channel Home Business Home/Family Channel LocateACoach Marketing Channel Personal Development SheLovesGod Bible Study SheLovesGod Inspiration Tech Update ThoughtsAlive BelieversAtWork Writers Ezine Enter email:

Is this you?

You dreamed of owning your own business, doing what you love and enjoying unlimited earning potential. You researched. You planned. You prepared. Finally, you launched.

Your dream was realized...and then your business started to grow! Could it get any better? Well, yes, but if you're like many others, you may have encountered one unexpected challenge along the way: Are you drowning in the day-to-day administrative tasks necessary to make your business successful?

Managing emails. Bookkeeping. Writing articles or newsletters. Processing invoices. Answering phone calls. Scheduling appointments. Marketing. Customer Service. Travel Planning. They all take time. Unfortunately, time is in short supply when business is booming.

The work needs to be done, but you don't want to do it yourself and you don't want the cost or the hassle of hiring an employee, right?

So what's the key? A virtual assistant.

Virtual assistants provide a wide range of administrative services to small businesses and individuals. They are independent contractors who work from home, use their own equipment, occupy their own space and pay their own taxes and benefits. Best of all, they charge you only for time spent on your particular project(s). They typically have years of administrative experience under their belt and most are amazingly budget-conscious.

As an emerging industry, virtual assistance is quickly becoming a valuable asset to individual business owners and a must-have in the small business community at large. Handing off administrative tasks to someone with the tools and know-how to complete them quickly and efficiently is saving many businesses untold amounts of time and money. A virtual assistant is undoubtedly a worthwhile investment.

BONUS: 4 Tips for Working with a Virtual Assistant:

* Start small. Don't be afraid to "test the waters" by giving your new virtual assistant a small project without a huge budget. It may take time to find a virtual assistant with whom you work well.

* Be specific. Virtual assistants like to know exactly what's expected of them. Provide as much detail about your project and your needs as possible.

* Forge a relationship. Establishing a strong, lasting connection with a virtual assistant will benefit you enormously in the long run. You will be surprised how much you come to rely on his/her knowledge and expertise.

* Remember, your virtual assistant is not your employee; they are small business owners themselves, partnering with you to achieve success. This is a win-win situation because when you succeed, they succeed.

Keywords: virtual assistant, virtual assistance, administrative, outsource, support

About the Author
Amy Andrews,
amy@simplycomplete.com
Learn more about virtual assistant
Find a virtual assistant quickly, easily and for free at SimplyComplete.com, owned by Amy Andrews. Search the VA Directory or post your project in minutes. Get your to-dos done!

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